Saturday, September 19, 2009

The Thrilling Conclusion

Remember the cab driver who tried to stiff us? And then I thought he had gotten a hot, stinking plate of karma stuck under his nose? And then it turns out he did stiff us?

Well, when we discovered the $87 charge, Lewis called the bank who told him to call the cab company and record the conversation if he could. The cab company was really nice and told him that they would investigate the allegation (is that too strong of a word) and give the cab driver a chance to come in and tell his side of the story and then they would get back to us. Well, it's been almost 3 weeks since Lewis talked to them, and we were wondering if we were ever going to hear from them again.

But then yesterday, a check for $42 came in the mail, along with a letter that said:

"Dear Mr. Young;

Than you for letting us know about the problem you experienced. This is how we know that problems exist. It gives us a chance to take steps to correct them and improve the quality of service to our customers. I apologize for the problem you experienced on August 17, 2009. I am mailing you a money order for $42.45.

We look forward to the opportunity to provide service for you in the future.

Sincerely,

Joyce Last Name"

I was touched, really. Especially since the cab driver did give us $20 back in cash when we told him that he had charged us too much in the first place. So that means we paid only $25 for the ride! Boo-ya. (I did feel a little bad about that for a minute, but then I thought about the whole debacle and I stopped. Feeling bad, that is.)

Lewis got really excited for a minute when he looked at the money order because he thought it was signed by the actual cab driver and that made him laugh. But then I looked at the signature and said I thought I said "Joyce" (I hadn't read the letter yet). Lewis said, "Oh. That makes more sense."

In other news, it's the first home game of the season today! Rise and shout, Cougar fans!

2 comments:

Mary said...

Are you as dispirited as I am after last weeks game?

Lys-face said...

I don't want to talk about it.

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